Privacy

BeeContact or beecontact.net (“We” or “Our” or “Us”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you do not agree with them, please do not use our services/ website and leave immediately.

Who we are

BeeContact is based in South Wales, UK. Our Privacy Policy has various headings, and we’ve made it clearer and easier to understand for the relevant information you may need to access, it explains:

• What data we collect from you
• Why we collect it
• How we handle and process your data
• Your control over your own data, including your rights.

As a service provider, we take your privacy seriously and data security is always our top priority. Our data protection officer can be contacted via our Contact Us form.

Information we collect from you

We collect the following personal information about you, these may include name, company/ organisation/ business details, email address, telephone/ mobile and payment details. Our website track web traffic behaviours and use cookies.

Information we may collect from you and the reasons

We may collect and process the following data about you:

• Information that you provide via the user dashboard - our platform stores information about you, these may include name, company/ organisation/ business details, work related content, email address, telephone/ mobile, messaging/ social media IDs.
  Other than the Service we offer you, information about you will be used solely for the purpose of building your BeeContact profile, and we do not process these information for marketing purposes or any other usage.
• Information that you provide by filling in forms on our website beecontact.net. This includes information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by beecontact.net, and when you report a problem with our website.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys and/ or polls that we use for research purposes, although you do not have to respond to them.
• Fulfilment of your order and any financial transactions that you carry out through our payment gateway. In our website, all financial transactions are handled through our payment services provider, PayPal. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
• We may collect IP addresses, track web traffic behaviours and use cookies for marketing purposes, which you can opt-out.
• We use Google Analytics and/or other website analytics software (e.g Matomo) for marketing purposes and the aim is to analyse information about how you interact with our websites, this helps to provide better engagement with you so that we can improve our services
  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. See our Cookies Policy page Click Here.

How do we collect information from you?

We gather information directly from you via our websites in a number of ways:

• When you submit our Contact Us form.
• When you fill in the information within the user dashboard, this is to carry out the functionality of your BeeContact profile via our platform.
• Also, we may collect your information from other web based systems that we use to improve our business operations such as Customer Relationship Management (CRM).
• We may monitor and record communications with you via a ticket system, email and contact number for quality and training purposes. Other reasons include fraud prevention and to comply with any legal requirements.

How we use and process the information about you?

We process your information so that we can enters into an agreement with you – this is to ensure that we can provide the services we offer you and/ or you have requested. We may process your information to:

• ensure that content from our website is presented in the most effective manner for you and for your device.
• identify you as our client and manage any account that you have with us.
• carry out our obligations arising from any contracts entered into between you and us.
• offer you the information on products or services that you inquire from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• deal with payments and overdue invoices.
• resolve disputes and complaints.
• provide you with our ongoing offers, latest news and service updates, of your choice.
• allow you to take part in any services that we offer, of your choice.
• notify you of any changes to our terms of service

How long do we keep your personal information?

As a service provider, we keep records of any dealings and all correspondences you have with us as a client for up to 3 years after the last contact (or based on the last service we provided you). This is so that we can improve our services and respond to any complaints or disputes that may arise.

If it is necessary for us to do so, we will keep your personal information about you to comply with any legal requirements.

However, data collected from using the website such as IP address will be deleted after 28 days.

About the information we share

We do not sell your information to anyone. However, we may disclose your personal data to:

• trusted/ business partners, suppliers and service providers who work with us to run our business;
• other service providers to support our business such as debt collection agency, credit reference and fraud prevention agents;
• government or law enforcement agencies to comply with any legal requirements to ensure that we can help in preventing fraud and/ or detecting unlawful activity.

About partner networks, advertisers, affiliates and links to other websites

Our Service contain links to and from the websites of our partner networks, advertisers, and affiliates.  If you follow a link to any of these websites (third party websites), please note that these websites have their own privacy policies and we do not accept any responsibility or liability for your actions when accessing their content or using their services (as we don’t have control over them).  Check these policies before you submit any personal data to third party websites.

IP addresses

We may collect information about your computer, including your IP address and its location, operating system and browser type, for system administration to aggregate information for marketing purposes but you can opt-out at any time. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Keeping your personal information secure

We will take all reasonable measures and appropriate steps to protect your personal information using encryption technology.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We only work with suppliers and third parties that are complying with the GDPR (General Data Protection Regulation) legislation.

Any payment transactions will be encrypted using SSL technology through our payment services provider, PayPal and other third parties (if any).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and implement security features to prevent unauthorised access.

Third party data processors

When you visit our websites or use our services, we use the following third party services which may process and collect personal data. We use them to provide the service and to enhance our levels of security:

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, the holding company and its subsidiaries.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If beecontact.net or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of beecontact.net, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by letting us in writing know or checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via the Contact Us form.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Data controller

The data controller responsible in respect of the information collected on this website is beecontact.net.

Your rights

• Right to be informed – Your data will be processed in a fair, lawful and transparent way and you are entitled to be informed about how it is used. Our Privacy Policy page is an example of this, as it outlines the parties that will process it, and where it could end up.
• Right to access – You have the right to access personal data we hold about you in a clear and concise manner, that allows you to transfer it to another service provider.
• Right of rectification – You are entitled to instruct us to correct any errors that we hold about you in your personal data, free of charge. If you believe that any information we are holding about you is incorrect or incomplete, then let us know as we will promptly correct any information found to be incorrect.
• Right to erasure – You are entitled to require us to delete your personal data in some certain situations where data is no longer necessary to be processed (perhaps you are no longer our client) and where it falls under the ‘Right to Object’. See 'Can I delete my account?' part in FAQ Page.
• Right to restriction of processing – You have the right to ask us not to process your personal data for marketing purposes or stop our processing of your personal data in certain circumstances or other situations. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes (see 'About the information we share' section). You can also exercise your right to prevent such processing by not checking any check boxes on the forms we are using to collect your data.

Contact

Questions, comments, complaints and requests regarding this Privacy Policy are welcomed and should be contacted using our Contact Us form. Alternatively, you may email or call us (we will ask for your proof of identity and postal address). You may exercise your right also at any time by contacting the Information Commissioner's Office and their contact details can be found at https://ico.org.uk.